It is a
painful conundrum of the job search process: Rejected candidates want to understand why they didn't get
hired, but employers, fearing discrimination complaints, keep silent.
And those who do speak up offer little more than platitudes.
Without
specifics, candidates are left to repeat the same mistakes, while hiring
managers complain they're swamped with applicants who miss the mark.
"You
don't know how to adjust going forward," says technology professional Lisa
Roberson. When she wasn't selected for a job in her field a few years ago, she
emailed one of the people who had interviewed her to find out why.
The
response: Someone "more suited" to the job had been hired.
"Well, I could have guessed that," said Ms. Roberson, who works in
health-care IT.
Such
exchanges frustrate job seekers, especially those who
have been searching for long periods and desperately want some insight into how
they are viewed by hiring managers.
Providge Consulting, a Delaware-based
consulting firm, has a policy to keep candidates apprised at every step of its
hiring process and scores candidates on a range of criteria to keep its
decisions as objective as possible.
But when
the reasons for a rejection can't be boiled down to more clear-cut measures
like experience or education, HR managers "attempt to minimize those
conversations," said Tara Teaford, director of operations. That
may mean offering a vague response, adding that the company will reach out if
appropriate positions arise in the future.
"Most
of it is trying to protect ourselves from potential litigation," says Ms.
Teaford. "Once you cross the line between objective and subjective, it
gets very, very challenging."
And many
of the firms that want to provide feedback have their hands tied by company
lawyers.
Employers
were put on notice in late 2012 when the Equal Employment Opportunity Commissionidentified discrimination in hiring practices as one of its priorities
for the next three years, partly out of a recognition that few job seekers have
the resources to hire a lawyer and press their claims through civil courts,
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